About Company:
Founded in 2010, EVBox empowers businesses and drivers to embrace electric mobility with its all-in-one electric vehicle charging solutions. EVBox stands as a prominent global manufacturer of electric vehicle charging stations and associated charging management software.
The company offers electric vehicle charging infrastructure along with cloud-based services and has installed a large number of charging points worldwide. It caters to a wide spectrum of users, including individuals, businesses, facilities, and major public charging networks, intended to reduce transport’s impact on the environment.
ROI / Benefits for the customer (numbers):
- More than 30% attendees interacted through live feed
- The average event rating exceeds 4.2
- Improved attendance rate through timely event reminders
- Increased post-event attendee engagement, with an average of more than 5% of attendees actively participating by watching session replays.
- Steady growth in number of people joining, increase in revenue, and an enhanced quality of leads
Challenges/Requirements:
EVBox was in search of a comprehensive virtual event platform capable of delivering high-quality session recordings, loaded with detailed analytics & reporting features, and one that could guarantee a superior audio-visual experience.
They also wanted to track attendee engagement and event performance in a more sophisticated and efficient manner, aiming to get a deeper insight into the outcomes of their events.
The customer wanted a platform that could enhance both the overall attendee experience and the quality of the event.
Solution:
Airmeet allowed the customer to track the event’s progress and gain in-depth insight into attendee engagement and involvement.
By leveraging this capability, they were able to easily track the event’s performance. This helped EVBox improve their data efficiency and allowed them to make informed decisions.
Moreover, the platform’s engagement capabilities, like Q/A, polls, chat feeds, and real-time interactions with the experts, helped enhance the attendee experience and improve their involvement rate throughout the event.
A better quality of audio and video made the conversations more seamless and helped the attendees express themselves more effectively. Airmeet also provided a high-quality recording option that helped them review the sessions and use it at their convenience.
With the improved quality of the event, the customer experienced an improved participation rate and steady growth in the number of people joining the event. Airmeet’s user-friendly interface and versatile features also received positive feedback from the event attendees.
Result:
Airmeet’s 24/7 customer support assisted the team at EVBox throughout all their events, resolving their concerns regarding the quality of the event & session recordings and ensuring a smooth and hassle-free event experience for both the organizers and the attendees. It also contributed to the overall success of the events, garnering positive feedback from their attendees.
Positive ROI Impact:
- With customizable email templates and timely reminders, EVBox recorded a rise in overall event attendance.
- EVBox witnessed impressive improvements in-terms of attendee engagement by utilizing Airmeet’s features like Q/A, polls, and on-stage interactions with experts
- Airmeet’s powerful analytics & reporting enabled EVBox to not only track the event’s performance but also make data-driven decisions on how to improve subsequent events.
Features loved/used:
EVBox was highly impressed with Airmeet’s customizable email templates and found great value in the feature. They also appreciated the advanced features and upgrades that have been implemented.
With the availability of detailed analytics and reporting, the customer was able to track the event performance and engagement rate, post-event. The feature allowed them to have in-depth insights related to their events and make data-driven decisions.
EVBox utilized these capabilities to interact with the event attendees through Q/A, polls, and on-stage interactions. and allowed them to join the conversation directly with the experts, making the entire event more interactive, involving, and engaging.
Intuitive user experience:
Airmeet offered the customer an intuitive user experience, simplifying the process of understanding the features and maximizing their adoption.
24/7 Customer Support:
Airmeet’s 24/7 support allowed the customer to resolve any queries instantly , making the entire experience smooth. The proactive assistance ensured a glitch-free event and also helped them avoid stressful and chaotic situations.
Conclusion:
Events are a great way for EVBox to spread knowledge and engage its audience. To enhance their overall event experience, they wanted a solution that could improve their event quality.
With Airmeet, the customer was able to resolve their concerns through the availability of various unique features, like engagement and networking tools, a customizable email template, and a customizable event landing page.
By leveraging these capabilities, the customer was able to tailor their event to their exact needs, connect with a wider audience and improve attendee participation and engagement.
In-depth analytics and event insights helped them analyze the event performance and make informed decisions for future events. The platform’s intuitive features provided EVBox and the event attendees with a seamless event experience and also played a significant role in improving their ROI.
